1. Key Privacy Highlights
- We never view or store your raw PIN or plaintext login password.
- We only collect information necessary to maintain account security, prevent fraud, execute transfers, and comply with financial laws.
- We do not sell your personal data to data brokers or third-party advertisers.
- Public blockchain transactions (wallet addresses and transfer amounts) are transparent and immutable by decentralized design.
2. Information We Collect
- Profile Data: Your email address, phone number, Jumpa Tag, referral code, and hashed security credentials.
- Verification & KYC: Government ID and selfie to access higher transaction limits.
- Financial Activity: Public wallet addresses, transaction history, savings balances, and recipient bank account details entered for withdrawals.
- Conversational Data: Chat prompts and voice transcripts processed to generate transaction previews.
- Device & Log Data: IP address, operating system, and security session timestamps to safeguard against unauthorized logins.
3. How We Use Your Data
- To operate your wallet and process crypto, and fiat transactions.
- To parse text and voice instructions into actionable previews via AI language models.
- To verify your identity and satisfy regulatory anti-money-laundering (AML) standards.
- To detect security breaches, prevent fraud, and provide customer support.
4. Third-Party Sharing and Infrastructure
- Financial & Ramp Partners: Licensed banking and on/off ramp partners to settle cash deposits and withdrawals.
- AI Service Providers: Cloud language models that process conversational prompts (we do not allow AI vendors to train public models on your sensitive credentials).
- Public Blockchains: Transaction hashes and addresses are permanently written to public ledgers (Stellar, EVM, Solana, Tron).
- Legal & Regulatory Authorities: Disclosed only when legally mandated by court order or applicable financial regulations.
5. Data Retention and Account Deletion
We keep account profile data while your account is active. Financial audit and KYC logs are retained for statutory retention periods mandated by applicable anti-money laundering regulations.
You can request account deletion at any time in Settings > Danger Zone. Deleting your account deletes your Jumpa credentials. Remember to export your wallet recovery phrase before deleting your account.
6. Your Rights and Contact Information
You have the right to access, rectify, or request a portable copy of your personal data. For privacy inquiries or data requests, contact our privacy team at privacy@usejumpa.com.